Creat a test course or progam to use as an example and link to it to answer questions and include screen shots.

I have general questions about SEI programs and services

  • I am considering purchasing something but don’t know what would best suit my needs
  • How do I know what course is right for me? Link to Program Charts
  • Our signature programs, Evolution of a Synergetic Educator (ESE) and Introduction to A Synergetic Approach to Education (SAE), were created for different audiences.
  • Student-Centered Focus or Dual Focus.
  • What audiences do SEI programs and services serve?

I have questions regarding my SEI account

  • Reset Password
  • Changing Password once logged in
  • Payment Methods/Changing Payment Methods

I am trying to purchase a course, or program and am having trouble

I have questions about finding or accessing a course or program I have already purchased 

  • I can’t figure out how to access a course or program that I’ve purchased, where do I find it?
    • Log into your account using the email address and password you created when you purchased it.
      In the upper right hand corner hover over “My Account” and click on “My Courses.”
      You will then see your courses listed.
      Click on your course or program, and it will take you to the main landing page

      To find individual classes or videos scroll down to “Course Content.”

  • The system is saying it doesn’t recognize my user ID or email address yet I’m fairly certain I’ve created one, what might be going on?
    • The Synergetic Education Institute (SEI) and the Synergetic Play Therapy Institute (SPTI) are sister organizations, however they are different entities. It is quite common for people to think they have created an account or purchased a course from one, when in fact it was the other. Their websites also have very similar addresses. To help you determine which organization you have an account with, Click here to access an SEI account, and  Click here to access an SPTI account.

I am enrolled in a course or program and have questions about navigating the learning platform.

  • Mark complete, Pass quiz, find my certificate, find recorded classes and when will it be uploaded.
  • Passwords for embedded videos.
  • Where to find handouts, etc. based on course layout/template
  • Where to find and access the course forum
    • Navigate to the main landing page, in the upper right-hand corner you’ll see “Course Forum,” just below that is the name of the forum. Click on the name to enter the forum.
  • I am taking the class for credit, where do I turn in my assignments?

I have questions about receiving a certificate or credit for a course or program.

  • What are my options?
  • How do I sign up for credit?

 

 

Tutorials/instructions